For Learners
Get help with technology - for free
One-on-one support, at your own pace, with a friendly local mentor and a cup of tea and biscuits!
If you've ever had a question about your phone, your computer, or something online — and felt like you didn't want to bother anyone — this is for you. Sessions are free, relaxed, and completely on your terms.
For Learners
What Would You Like To Learn?
Your mentor will work through whatever matters most to you. People most often ask about:
Video calling family and friends
Online banking and paying bills safely
MyGov, Medicare, and Centrelink
Booking health and specialist appointments
Recognising and avoiding scams
Getting started with a smartphone, tablet, or computer
Email, messaging, and social media
Photos — taking, sharing, and finding them again
Not on the list? Bring it along anyway. If your mentor doesn't know the answer on the day, they'll find out.
For Learners
What actually happens at a session?
You come along, grab a tea or coffee, and sit with a patient local young person who will walk you through exactly what you need. No rushing, no technical jargon, no silly questions.
Sessions are one-on-one or in very small groups, so you get proper attention. You set the pace. Biscuits are always included.
For Learners
Who are the mentors — and why does it matter that you show up?
Your mentor is a young local person — aged 14 to 25 — who's been trained to explain technology clearly and patiently. They're building real communication and teaching skills through this program, and every session you attend helps them do that.
In other words: while they're helping you with technology, you're helping them build a pathway into work and their future. It genuinely works both ways.
For Learners
Where, when, and how much?
Sessions run in Bairnsdale and across East Gippsland — at local community venues, Neighbourhood Houses, and ESports Collective on Macleod Street (Next to Centrelink). We come to your community wherever possible.
Sessions are completely free. Funded by the Australian Government.
Sign Up To Get Help
Tell us a little about what you need and we'll be in touch to organise your free one-on-one session with a friendly local mentor.
If this form is too hard, you can also call us on 0468 009 660 and we'll sort it out over the phone.
Who Needs Help?
About the person referring
About the person needing help
What do you need help with?
Your Devices & internet access
A little more about you
Be Connected Bytes & Biscuits is delivered by ESports Collective and funded by the Australian Government through the Be Connected program, managed by Good Things Australia.
© Copyright 2026 ESports Collective. All rights reserved.